Shipping

We aim to process and ship your ready-made orders 3-12 days from date of order  and one-of-a-kind and made-to order pieces 2-4 weeks (unless otherwise specified).

‘Flat-Rate Shipping’ within Canada and internationally, refers to regular mail sent via Canada Post and does not include a tracking number. Expedited shipping rates can be obtained if needed. Please contact us to have your parcel expedited and we will send you a quote. Contact us hello@crookedtreestudio.ca

IN studio Pickup orders will be notified of pick up instructions via email when order is ready for pick-up. Pick-up location is in Okotoks, AB.

International orders are sent via Canada Post and may take up to 7-8 weeks to arrive. Customer is responsible for any duty and taxes that may be incurred upon pickup.

Crooked Tree Studio is not responsible for the rare occurrence of  tracked items that state that they have been delivered but are not received by customer. We will do everything we can to work with Canada Post to investigate the location of packages that are delivered yet not received by customer. Please ensure you check your delivery location often when expecting a delivery.

Returns/Exchange Policy

Customer satisfaction is of utmost importance to us and we are confident you will love your Crooked Tree Studio purchase. If, for some reason, you are not satisfied, please contact us via hello@crookedtreestudio.ca
To be eligible for a return, your item must be unused and in the same condition that you received it and must also be in the original packaging.

Kindly email crookedtreestudio.ca with your exchange and/or return request before shipping your product.

Please note that you are responsible for shipping costs on return(s) of item(s). Shipping costs paid at time of transaction are non-refundable. (ps if you are shipping a return item, you should consider using a trackable shipping service and/or purchasing shipping insurance)

Return address:

170 Woodburn Cres Okotoks, Ab T1S 1L5

For exchanges, the replacement item’s shipping must be covered by the customer (as shipping is already discounted, this small fee will apply again when Crooked Tree Studio ships the exchanged item).

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

Our products are made with salvaged and new wood and therefore may have slight character flaws such as knots and markings and may shift and change shape over time. We are not resposible for these changes as that is the natural way of wood.

Crooked Tree Studio Privacy Policy/Terms and Conditions

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from Www.crookedtreestudio.ca (the “Site”)

By using this Site you agree to these terms and conditions.

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:
    
    - “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
    - “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers , email address, and phone number.  We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).  Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION

We  use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here:  https://www.google.com/intl/en/policies/privacy/.  You can also opt-out of Google Analytics here:  https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

If we partner or sell our company, we may pass your info onto the new owners for further communication and service.

DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at hello@crookedtreestudio.ca